Below you will find all necessary information and forms necessary if you want to return or make a complaint.
Withdrawal from the contract
Pursuant to the provisions of the Act on Consumer Rights, the Buyer who is a Consumer may withdraw, without giving a reason, from a distance contract with the Seller within 14 (fourteen) days from the date of receipt of the goods. In the event of withdrawal from the contract, the contract is considered void.
When submitting a declaration of withdrawal, the Consumer may use the statutory form, a template of which is attached as Annex 2 to the Act on consumer rights. The seller provides a template of the form here. This form can be sent both by e-mail (to sklep@philipsagd.pl as a file attached to the e-mail) and by traditional mail (i.e. on paper) to the address of the Seller's registered office indicated in §1.
The consumer is obliged to return the goods to the Seller within 14 days from the day of withdrawal from the contract to the address of his registered office indicated in §1.
Immediately after the Consumer submits a statement of withdrawal from the contract, the Seller will send two copies of the correcting invoice to the Consumer. The consumer is asked to sign both copies and send one copy to the Seller to the address of his registered office indicated in §1.
In the event that the Consumer withdraws from the contract, the Seller returns to him within 14 days from the date of withdrawal from the contract any payments received from him for the purchase (including the cost of delivery of the item), with the exception of additional costs arising from the method of delivery chosen by the Consumer other than the cheapest the usual delivery method available in the Store. However, according to art. 32 section 3 of the Act on Consumer Rights, the Seller may withhold the reimbursement of the payment until receipt of the goods back or delivery by the Consumer of proof of its return, depending on which event occurs first.
The costs of returning the goods to the Seller are not refunded to the Consumer.
The Seller shall refund the payment to the Consumer using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return that does not involve any costs for him.
Complaints Policy
The Seller is liable to the Buyer who is a Consumer for the defectiveness of the goods to the extent specified by the provisions of the Civil Code, in particular the provisions on warranty (art. 556 - 576 (4) of the Civil Code).
The Consumer may submit a complaint in any form (e.g. by phone at (91) 484-90-61, in traditional writing to the address of the Seller's registered office indicated in §1, by e-mail to: sklep@philipsagd.pl).
The Seller will respond to the consumer's complaint requests immediately, but not later than within 14 days from the date of submitting the complaint by the Consumer.
The claimed product should be sent to the address of the Seller's registered office specified in §1.
The consumer may submit complaints under the warranty for a period of 2 years from the date of receipt of the goods.
The Seller kindly asks the Consumer, unless it is a nuisance to him, to attach to the advertised product a copy of the receipt or VAT invoice or other evidence of the transaction, as it may contribute to faster consideration of the complaint by the Seller. In the event of loss of a receipt or VAT invoice, and having no other proof of the transaction, the Consumer is asked to attach to the advertised product a statement in the traditional written form about loss of the receipt or VAT invoice. It is possible to use the model statement about the loss of a receipt available here.
The Seller recommends to the Consumer, unless it is nuisance to him, to use the complaint form when submitting a complaint. The use of the form is under no circumstances necessary for the Seller to consider the complaint, but it may contribute to accelerating the complaint procedure.
In the case of a sales contract concluded with a Buyer being an Entrepreneur making a purchase as part of their business activities, the Seller's liability to the Buyer under the warranty is excluded.